Are Companies Allowed To Upload Reviews To Google

If you just received a negative review on your GMB, you lot might be wondering how to remove bad Google reviews.

We understand why. Online reviews are extremely valuable: 85% of consumers trust online reviews as much equally an in-person recommendation. This means great reviews can help bring customers to your door, without y'all ever lifting a finger. Since Google has the most monthly traffic of all leading review sites, it might be the nigh of import review site for your business.

This existence said, y'all should seldom try to remove negative Google reviews. Instead, monitor and respond to all of them. Critical reviews, although frustrating, are really the most important to answer. By explaining your side of the story you accept the adventure to redeem yourself in the eyes of viewers. Ameliorate yet, past apologizing and standing the chat with the customer offline, you might inspire them to edit or delete their poor review.

Unfortunately, some negative reviews go too far. These reviews do non take to remain online, whether they're from an angry customer, a competing business, or a troll. Google'due south Review Policy explains what content is not allowed on their site and should be reported.

Inappropriate review content according to Google's Review Policies:

Spam and fake content: Reviews should reflect the real experience of a customer and not be posted to simply increase or decrease a company's rating.
Off-topic: Reviews should be explicitly relevant to the service the customer was provided.
Restricted content: Certain products, such as alcohol and tobacco, cannot be promoted through reviews.
Illegal content: Illegal content is not allowed.
Terrorist content: Terrorist organizations are not allowed to utilise Google'due south review service.
Sexually explicit content: Sexually explicit content is non allowed.
Offensive content: Profane language is not allowed.
Unsafe & derogatory content: Reviews cannot contain linguistic communication that threatens someone or incites hatred.
Impersonation: Reviews cannot be made under someone else's name.
Conflict of involvement: Content should be unbiased. For case, business owners should not review their own business.

How to Report a Google Review

To report a Google review, go to the review you'd like to report. Click the vertical 3 dots in the top correct-hand corner and then click "Flag as inappropriate."

If the review falls nether Google's policy, they will delete information technology. If a few days take passed and the review is withal on your site, don't hesitate to contact Google support. You lot can talk to a specialist on the phone, chat online, or send an email.

Merely a handful of reviews will ever need to be reported. All reviews, however, should be answered to ensure that your business is providing the best client service both in-person and online.

An online reputation management visitor will continue your Google My Business folio in meridian status and impress potential customers from the commencement. At Widewail, we reply to Google reviews forth with reviews on other popular sites such as Yelp, Facebook, and DealerRater. Partner with us today.

What's Widewail?

Widewail is a reputation management software and services company based in Burlington, VT. We assist hundreds of pocket-size local businesses and national brands like Lexus and BH Property Management generate and respond to reviews.

Learn more than about our core products:

Engage: Review response managed services

Invite: Transport automated SMS review requests to all your customers

Free GBP Performance Tool Analyze Your Google Business Profile Find Your Business on Google

Jane Garfinkel

I'm a New Bailiwick of jersey native who joined the Widewail team during my brief stint in Burlington. Now living in Jersey City, I currently serve every bit the Response Team Atomic number 82 and Content Specialist. My background is in writing and my work has been published past Thrillist, Reductress, McSweeneys, The Rumpus, and more. I occasionally update my own weblog No Meat, Some Potatoes, and in my free fourth dimension I hang out with my dog Jake.